Regional Director – Operations
With nearly 25 years in Hospitality, Louis joins RHG most recently from the Park Central Hotel New York complex project where he was responsible for all business operations, finances and administration with a team of over 400 employees. Louis directs the company’s high profile New York City portfolio, driving results in guest service delivery, cost containment and delivers top line performance. His expertise and universal knowledge of the hospitality industry has made him a leader in company-wide cultural change initiatives, driving improvements in process execution, property wide service scores and robust revenue results. Louis incorporates comprehensive financial reviews at all properties to ensure accountability is understood from the Executive office, EOC and management level and as a tool to mentor and develop future leaders of assets.
Throughout his tenure in the industry, Louis has held various roles in a wide range of luxury properties throughout the New York tri-state area Florida, and Georgia. He has written and facilitated service- oriented education classes for all operational disciplines to drive the service needle throughout all properties. Louis was instrumental in the recently completed $70 million comprehensive and complex renovation refurbishing the Park Central while designing a boutique hotel within the asset. Additional properties included IBM Executive Conference Centers in the New York metropolitan area, the Helmsley Hotels portfolio of properties in NYC, and oversight of the Hilton Manhattan East and the Holiday Inn Soho.