Regional Director – Operations
Louis directs key assets in the high profile New York City portfolio, driving results in guest service delivery, top line performance, and cost containment/P & L efficiency. His expertise and universal knowledge of the hospitality industry has made him a leader in company-wide cultural change initiatives, driving improvements in process execution, guest service scores and revenue results. Louis incorporates comprehensive financial reviews at all properties to ensure accountability is understood from the Executive office to the management level and as a tool to mentor and develop future leaders.
Throughout his tenure in the industry, Louis has held various roles in a wide range of luxury properties throughout the New York tri-state area, Florida, and Georgia. He has written and facilitated service-oriented education classes for all operational disciplines to drive the service needle. Louis was instrumental in the recently completed $70 million complex renovation of the Park Central while simultaneously designing a boutique hotel within the asset. In addition, Louis led the transition of a midtown boutique hotel to a branded full service property while remaining open. Previous career highlights include iconic New York properties such as The Park Lane, Park Central, and the Grand Westin Grand Central, formerly the New York Helmsley.